One (1) year experience in customer service. ****MUST SPEK MANDARIN****. As the successfull candidate will have comprehensive understanding of our services and products. Primary Location: United States-Virginia-Richmond-Richmond, VA. Work Locations Richmond, VA (7072_Richmond, VA)301 East Belt BoulevardRichmond, 23224. National Express Coaches For tickets, help with an existing booking and information about our coach services visit: www.nationalexpress.com Your email confirmation, e-Ticket, will contain Re: National Express Coach Service online booking problem. Job Title Employer Location Salary; Customer Service Advisor (Casual) National Express Group PLC: Stansted, South East England, England: 24K-24K: Customer Service Advisor Pros Good pay for job role. The business also operates Dublin Express services in . For all Holiday and Day Excursion enquiries - you can call our team by dialling: 01329 242 617. 21-Feb-2022 Knowledge. Must know steamship lines/terminals Bi-Lingual a plus. 1. 26 National Express reviews. 0121 450 8447 - transferred me to ticket sales via a menu. If eligible, you will see a 'Cancel & refund ticket' button. Discover our classic collection of women's and men's leather bags and accessories. Customer Service Administrator. Contact details Head Office address National Express House Mill Lane, Digbeth Birmingham B5 6DD Phone number: 03717 81 81 81 A free inside look at company reviews and salaries posted anonymously by employees. 68 reviews. The Customer Service Advisor is responsible for delivering exceptional customer service to all customers in line with the vision and values of National Express. Celebrating and supporting British craftsmanship. The Customer Service Advisor is responsible for delivering exceptional customer service to all customers in line with the vision and values of National Express. Sort results by most . Explore the options below to determine which method is best for you. Join National Express and you will be joining a company which makes a big difference to the people and communities we serve. Cons. National Express West Midlands We are proud to have the most professional qualified drivers, delivering great customer service and operating the safest vehicles. -. All jobs in customer-sales-agent-in-kirkby-in-furness. 1 in 9 people in the UK used a National Express service in 2018 - and we're proud to have the most professional drivers, the safest vehicles, and the best customer service in the business. For advice when travelling, amendments to your journey, to make a complaint or provide feedback and to book assistance. Organization Transit . Benefits. (calls to this number cost 13p per minute plus your telephone company's access charge). Customer service skills transfer across lots of different jobs and industries. You will be supporting our customers with pre and post journey administration tasks. 0121 460 8400 - dead line, no connection at all. To deliver an exceptional and inspiring experience to all National Express customers and engage with them to make informed decisions that will exceed high expectations and provide a role model performance of customer service. 61 reviews from National Express employees about working as a Customer Service Representative at National Express. The bus station is on the ground floor below the new Broad Marsh car park, with its 1,200 spaces including charging points for electric cars and disabled parking, easy . Interviews for Top Jobs at National Express. See below, copied from the National Express website. The best place to see the latest West Midlands travel updates while on the go. Job: Operations Field. Interview process length. We have an exciting new 6 month opportunity for a Customer Service Administrator to join our Digital Contacts team at our Birmingham Head Office . Reply #3 - Mar 10th, 2010 at 11:06am. Job Title Search. We have an exciting new 6 month opportunity for a Customer Service Administrator to join our Digital Contacts team at our Birmingham Head Office. Free travel on coaches. Do you agree with National Express Coaches's star rating? If you prefer to book over the phone, we are available 24 hours a day, 7 days a week on 08717 818178 (0044 8717 818178 from overseas). With experience, you could become a team leader, training officer or customer services manager. Join us on the journey and we will provide full and award-winning training. About a day or two. National Express LLC (NELLC) is the North American subsidiary of National Express Group, PLC, one of the premier transportation firms in the United Kingdom. The iconic Satchel brand. Manchester, Coach Station London Duration: 7h 50 from 69. We currently cannot serve you content. Full-Time. Birmingham. Posting id: 794668451. $22 to $25 Hourly. 20,000 per annum. National Express is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. By. Check out what 53,427 people have written so far, and share your own experience. View job description, responsibilities and qualifications. The customer service teams can access the ticket and travel information needed to deal with your query. July 9, 2020. PS: I've just a reply from the National Express customer service's representative Sarah. Dismal customer service. Depending on the ticket type purchased you may amend the time and or date of departure prior to the departure time that is currently booked on your ticket by clicking here . See if you qualify! You will be able to tailor your career and even progress to a Master Driver or Bus Driver of the Year! National Express Group plc is a multinational public transport company headquartered in Birmingham that operates bus, coach, train and tram services in the United Kingdom, United States, Canada, Spain, Portugal and Morocco and long-distance coach services across Europe. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. This position reports to the Customer Service Manager, this role will be responsible maintain customer order creation, ensuring timely communication with customers. Based on 517 interviews. The ideal candidate will show strong knowledge of our services and products and provides professional advice and assistance to all customers. The typical National Express Customer Service salary is 21,213 per year. Based on 466 interviews. Join to connect National Express LTD. Coventry University London. Easy. Customer Service Advisor (6) Coach Driver (5) Operations Manager (2) General Manager (2) Marketing Manager (2) Graduate Scheme (2) Driver (2) Trainee Coach Driver (2) Customer Service Representative (2) CSA (1) CSA - Customer Service Associate (1) PA (1) Data Analyst (1) Manager (1) Product Analyst . 2022 Half Year Results. About your journey. On arrival, nobody bothered to meet us or assist with transferring us to an alternative service. As you can see below, she was slightly confused with it, so I'm happy to clarify two mentioned things: 1. The ideal candidate will show strong knowledge of our services and products and provides professional advice and assistance to all customers. 3 Customer Service Jobs from National Express. Another thing, the best is clean but not to the satisfaction, a little more of proper cleaning will be appreciated. Learn about National Express culture, salaries, benefits, work-life balance, management, job security, and more. National Express is the largest operator of scheduled coach services in the UK, operating high frequency services across the country using our fleet of iconic white coaches. Join us. National Express offer Britain's only scheduled coach network reaching around 1000 destinations in England, Scotland and Wales. Phone: 08717 818178. You can also apply online. National Express Customer Service Advisor (Current Employee) - Birmingham, West Midlands - 18 December 2019 Excellent company to work for. How to book, special offers and fees. Interviews for Top Jobs at National Express. 03717-81-81-81. Cons Airport changes, unexpected issues. Via service phone line. Customer Service Advisor (6) Coach Driver (5) Operations Manager (2) General Manager (2) Marketing Manager (2) Graduate Scheme (2) Driver (2) Trainee Coach Driver (2) Customer Service Representative (2) CSA (1) CSA - Customer Service Associate (1) PA (1) Data Analyst (1) Manager (1) Product Analyst . Interview difficulty. Great reasons for travelling with National Express. If you're outside the UK, please call +44 845 257 9845. Interview experience. Recently. Proficient with Microsoft Office suite including Word, Excel, PowerPoint and Outlook I don't know why the company cannot find the details . Management tend to bully you during meetings, making you think you're not important . National Express Leisure offers ready made and build you own packages for holidays and leisure travel by coach. Strong organizational skills. 9 years ago. Phone bookings incur a 2.50 booking fee. Salary information comes from 7 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Interview process at National Express. Subscribe to our email updates service below to receive the latest news from National Express Group. This will allow them to . Location: National Express House, Birmingham Coach Station, Mill Lane, Digbeth. See what we're up to, what's going on locally and get the latest service updates. Available 7 days a week, 9am to 5pm 0904 012 0477 Click to Call Now Calls cost 3.60 per minute, plus your phone company's access charge. They would use their own initiative to resolve customers enquiries, ensuring a positive . From Monday 13 July, 12 new routes will be introduced. Position Summary. Driving mobility solutions. Customer service advisor at National Express Horley, England, United Kingdom. 1-888-297-1244 6 AM - 2 AM ET, 7 DAYS Check Application Status Ask about the application status of a new account. On Omio, you can book a wide range of bus tickets with National Express. We offer a 24/7 support service for our customers through our industry-leading Operations team. UKI Express. They would use their own initiative to resolve customers enquiries, ensuring a positive . Here's what others thought about the interview process at National Express. Key information for before you arrive at your departure point. Like us on Facebook. Overall experience. National Express Coaches National Express West Midlands National Express Coventry Dublin Express ALSA Spain ALSA Morocco North America Germany Bahrain Group Registered Office National Express Group PLC National Express House Mill Lane Digbeth Strong team building and interpersonal skills. Based on 515 interviews. Two-faced colleagues who would rather hide behind management than confront you face-to-face with issues. During the rebuilding work at the bus station, National Express has been based at a temporary location on Charles Street. This may be due to network issues or web permissions. 1-800-528-4800 24/7 Make a Payment Pay your bill by phone. Easy 1-Click Apply (SUPRA NATIONAL EXPRESS, INC) Customer Service Representative - mut speak mandarin job in Los Angeles, CA. National Express Ltd pays its employees an average of 10.98 an hour. Helpful tools and information for planning your next trip with us. Share your interview experience. I always enjoy travelling with national I always enjoy travelling with national express and the punctuality is very good, except for Friday the 21/10/22 , when our bus was late with more than 15 minutes. It is listed on the London Stock Exchange and is a constituent of the FTSE . Customer Service Manager will provide leadership, management and oversight responsibility for the Customer Service team, and to ensure that National Express LLC (NELLC), and its operating . How much does National Express Ltd pay? National Express - UK Coach: Satisfied Customer - See 1,822 traveller reviews, 223 candid photos, and great deals for Birmingham, UK, at Tripadvisor. Travel with the nation's number 1 coach company; book direct on our website for the best deals!. With an attitude like yours, any complaint letter that you send to National Express will be passed around the office, ridiculed and filed in the WPB. Check out what 53,085 people have written so far, and share your own experience. 10/10 Results, reports and . For Heathrow or Gatwick Airports, transfers . Average. 389 talking about this. This discussion has been closed. We are a Living Wage Employer. The average National Express salary ranges from approximately 18,486 per year for Administrator to 51,972 per year for Financial Controller. Skilled in Research, Customer Service, Management . Another thing, the best is clean but not to the satisfaction, a little more of proper cleaning will be appreciated. See National Express salaries collected directly from employees and jobs on Indeed. Save. What. Do you agree with National Express Coaches's 4-star rating? 2 days ago by National Express. | Read 18,341-18,360 Reviews out of 47,175 Helping and supporting passengers arriving at the airport motivates me to continue through the day with a positive attitude. 305 followers 298 connections. Need to contact National Express to make a complaint? Ensuring a highly professional and timely response to all contacts that will exceed expectations, and . I always enjoy travelling with national express and the punctuality is very good, except for Friday the 21/10/22 , when our bus was late with more than 15 minutes. Re: National Express Coaches. 0121 423 8497 - worked, and very helpful operator. Bus drivers always maintain the road rules and communicate . Search jobs Browse jobs . Lots of staff standing around chatting amongst themselves. How much does National Express - Customer Service in the United States pay? London Edinburgh Duration: 10h 25 from 34. View this and more full-time & part-time jobs in Los Angeles, CA on Snagajob. This estimate is based upon 5 National Express Customer Service salary report (s) provided by employees or estimated based upon statistical methods. Worldwide shipping and easy returns. Search Driver Careers Job Alerts Careers We are proud of all our people. Apply online instantly. Oh, and another thing: the National Express also charge people if they find their lost property! Follow us on Twitter. | Read 43,821-43,840 Reviews out of 47,359 Capital Markets Day. Birmingham. Subscribe Careers; Contact us; Search; What are you looking for? routeone Team. Plan your journey with our interactive Route Map or Timetable Finder. You could move into other business specialisms, for example sales or account handling. I was diverted to Stansted Airport after my original coach was held up. Carson, CA. London Manchester, Coach Station Duration: 4h 59 from 23. Customer Service salaries at National Express can range from 19,720 - 22,710 per year. No matter whether you have a single, return or open return, your ticket can be cancelled and your card payment repaid by following these simple steps: Log in to My Account and view your ticket information. Customer Service Representative - mut speak mandarin Supra National Express Inc. Rosewood, CA 2 days ago Be among the first 25 applicants West Midlands (County) Contract, full-time. Handcrafted at our Workshop in the UK. Management doesn't micro-manage (to an extent) Drivers 90% lovely and pleasant. Call connection services to contact with National Express A direct number may be available on the National Express' website at no or a lower cost by clicking here. The customer stories were always a pleasure. But on Tuesday, July 5, it moves into the redeveloped, net-zero carbon. 1-877-239-3491 Mon - Fri: 8 AM - 12 AM ET Showing prices for tomorrow, Sunday, October 30. B5 6DD7. Nine others will see their frequencies increased and over 40 stops will be added to the network. National Express Group - national express coach 727 The 727 Stansted to Norwich, 10.35 leaving Stansted, arriving at 13.25 did not turn up, we were not told anything, my partner and I, both pensioners, both 65, both with ailments, had to stand in a queue only to find out the bus wasn't coming, it turned up 2 hours late, , at 12.30, actually 2 turned up, your coach at Heathrow had broken down . Referrals increase your chances of interviewing at Supra National Express Inc. by 2x See who you know Get notified about new Customer Service Representative jobs in Carson, CA . 36 helpful votes. National Express customer service office for information, help and tickets; 24/7 security services; Easily accessible pedestrian entrances on Carrington Street and Middle Hill connecting to rejuvenated pedestrian-friendly areas. Shop the official cambridgesatchel.com website. To request reasonable accommodation, contact HR Compliance at HRCompliance@nellc.com or call 630-821-5354. Average National Express hourly pay ranges from approximately 8.42 per hour for Assistant to 23.48 per hour for Warehouse Lead. Please make sure you are online . Hourly pay at National Express Ltd ranges from an average of 9.43 to 12.77 an . One (1) year of experience of transportation/drayage. The average National Express salary ranges from approximately 20,359 per year for a Customer Service to 32,399 per year for a Manager.The average National Express hourly pay ranges from approximately 11 per hour for a Customer Service Advisor to 12 per hour for a Coach Driver.National Express employees rate the overall compensation and benefits package 3.1/5 stars. Plant, Machinery and Hire Equipment Traffic Controller Jobs location in both Lancashire, WN8 & Teesside, TS22 Due to continued expansion an exciting opportunity has arisen for a Logistics Administrator within our. Back Submit. | Read 11,241-11,260 Reviews out of 47,658 Salary information comes from 2,166 data points collected directly . About Experienced Associate Researcher with a demonstrated history of working in the airlines/aviation industry. Kayla in the National Express office was unapologetic, unhelpful and extremely rude . I have checked out all the geographical numbers and here are the responses. National Express will add more services to its scheduled coach timetables after reporting higher than expected demand after operations were restarted on 1 July. Where Clear location input Get current location. Similar searches: Browse jobs . Working in customer services at National Express, you will have a passion to provide exceptional customer service, a proactive attitude, and the determination to make a big difference to the people and the communities we serve. Benefits: 401k, dental, life insurance, medical, vision, Job Description. Do you agree with National Express Coaches's star rating? Apply for a Supra National Express, Inc Customer Service Representative - mut speak mandarin job in Los Angeles, CA. Lines open 7 days a week, 10am - 6pm. Welcome to National Express My Account. There are a couple of different ways that you can go about this depending on your personal situation and preferences. You can also make a payment online. Track your coach with Coach Tracker. I would definitely recommend anyone to work for them. Customer Service, Retail, Security, Customer Care, Receptionist, Sales Complaint Handling, Supervisor, Events Management, Operations Assistant, Car Park Management, Travel, Tourism, Transporation Industry If the above sounds like a next step in your career, follow our online application process to express your interest! Calls may be monitored or recorded for training. Amendments to the arrival and/or departure locations are not possible once your ticket has been booked. 1-800-472-9297 24/7 Apply for a Card Apply for a Personal card today. Management and other colleagues, will give you a hand if you need help.. Full training is provided by your line manager if you want to take it. 2022 Half Year Results Evolve strategy delivering strong growth; momentum building across portfolio. You can contact them on 0845 257 9845. On a scale of 1-10 where 1 . We operate across 34 states and three . Check out what 52,883 people have written so far, and share your own experience. Team Leader/Customer Service Adviser (Current Employee) - Luton, ENG - 12 October 2015 National Express is a great place to work to develop new skills. Report this profile Report Report. 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